Novel Coronavirus (COVID-19)
Visitation at Surrey Place
Information and Visitation Guidelines
Surrey Place is committed to maintaining communication between residents/patients, and their loved ones outside the facility during the COVID-19 pandemic, as visitors are currently not allowed in the building. Here are the best ways for you to stay in touch:
Every resident/patient at Surrey Place has a room phone number specific to them. To get the number of your loved one's room, you may call the main number: 314-542-3300. Any residents that need help making/ answering calls will receive assistance by staff. To schedule a specific call time call 314-542-3323.
Video chat is a great way to see and speak with your loved one! Here are some services that may be used for video chatting:
FaceTime is an Apple app that can be used on Apple devices, such as an iPhone, iPad, and iMac computers only. If you and your loved one have an Apple device you can "FaceTime" them. If your resident/patient needs help with their device, we can help them. If your loved one does not have an Apple device, we can facilitate a scheduled FaceTime call using a Surrey Place device. To schedule a FaceTime call or to get help for your loved one, call 314-542-3323. (Note: the term "face time" is commonly used to describe video chatting in general or many other video chat apps but "FaceTime" is only available on Apple devices.)
Zoom is a video chat/video meeting app that allows several people to video chat at once available on virtually any device. If your loved one has a device, we can help them set up an account, make a call, or assist with any other concern. If your loved one does not have a device, you may call 314-542-3323 to schedule a Zoom call/meeting with your loved one using a Surrey Place device.
An easy way to see your loved one is a window visit. However only some rooms have windows that are accessible from the outside (see back for a list of rooms with accessible windows). If your loved one is in a room with an accessible window you may go to their window and visit at any time, for however long you would like; no appointment necessary. We recommend using the room phone or resident's cell phone to communicate during the visit. If your loved one does not have an accessible window we recommend a phone call, virtual visit, or the visiting booth.
Please note: The visiting booth is only available to residents that are no longer in their 14-day quarantine period following admission. The visiting booth, located near the end of the Alpine Park wing of Surrey, near the flagpoles and koi pond, is a way to visit with your loved one that is out of the elements. Visits take place in a windowed vestibule area equipped with microphones and speakers so that you and your loved one can see and hear each other more naturally. Call 314-542-3323 to schedule a time to use the visiting booth.
Outdoor In-Person visits
Outdoor in-person visits will take place whenever weather is appropriate for safe visitation.
Indoor In-Person Visits
Indoor in-person person visits may take place if the following conditions are met:
- Outdoor visits are not possible due to weather
- Surrey Place has not has any residents or staff test positive for COVID-19 for fourteen (14) days
- The St. Louis Country COVID-19 infection rate is 10% or lower
- The resident being visited has completed a 14-day quarantine after admitting to Surrey Place.
- If your loved one is still in their 14-day quarantine period please contact us about virtual or window visits.
- Neither the resident or visitor show any signs or symptoms of illness
Residents and/or their legal representatives must designate up to five (5) visitors. These five people will listed during the initial activities assessment upon admission. These visitors will be allowed to schedule in-person visits. Other people that wish to schedule visits will need to schedule phone, virtual, window, or visiting booth visits.
Scheduling an In-Person Visit
In-person visits are by appointment. To get availability or to make a reservation, please call the Activities Department at 314-542-3323. Reservations should be made as early as possible to ensure we can accommodate everyone's needs. Day-of appointments are not possible. Residents are limited to one visit per day and we ask that visitors not schedule everyday so that everyone that is hoping to see their loved ones has the opportunity.
Visitors and residents should be prepared to observe the following during an in-person visit:
- Visits are limited to two (2) visitors per visit. Each visitor must be one on the five designated visitors.
- Visits will last thirty (30) minutes.
- Visits will take place in designated visitor areas and visitors will not enter other parts of the building. Please use the restroom before or after your visit.
- Visitors will be screened and sign-in prior to visiting.
- Visitors must sanitize their hands before and after each visit.
- Visitors will maintain a social distance of six (6) feet from residents and staff at all times.
- Visitors and residents must wear a mask or facial covering over their mouth and nose at all times. If you are unable to do so, we would be happy to schedule you for a virtual visit. Please note: if you remove your facial covering during the visit you will be asked to leave.
- The visiting areas are disinfected after each visit.
Outdoor visits will take place on the Alpine Park patio, located near the entrance to the visiting booth near the koi pond. Indoor visits will take place in the Alpine Day room, the room just inside the Alpine Park patio.
Click here for a map. A blue arrow indicates the location of visits. (PDF)
Click here for more information on your options for visits. (PDF)
Please call or email Jacob Bizaillion, Activities Director with any questions or to set up any kind of virtual or window visit.
If you are unable to reach a staff member at this number, please call our main number at 314-542-3300 and someone will assist you with contacting your loved one.
Thank you for aiding us in keeping our residents, patients and staff safe and healthy by practicing social distancing. We will all get through this together!